FAQ
Q: I use Vonage or another Voice Over Internet Provider (VOIP) for phone service, will my security alarm system work with VOIP.
A. Yes. Security alarm systems were designed to communicate via analog signals to a security monitoring station, we provide solutions to integrate your VOIP system. Having a VOIP system for phone services will change the signal type sent out, and may disable your security system from being able to communicate. Our installation team can setup a radio or cellular backup system that will communicate to alarm monitoring systems without a standard phone line.
Q. Will DSL high speed internet access installation affect my alarm system?
A. Installing DSL internet service may cause interruptions in communication between your alarm systems and the alarm monitoring station. We offer a series of inexpensive solutions to this communication problem, that can be installed by our team or you can do it on your own. These FILTERS MUST BE INSTALLED to make sure that there are signal transmissions from your alarm system to the monitoring and response center.
Q. How often should I test my security system?
A. American Alarms Systems recommends that you run a security alarm systems test on a monthly basis. In addition, it is important test when you have any work done or there have been new installations of phone lines, DSL internet, or a change to a Voice Over Internet Provider (VOIP) such as Vonage. Even in the event of a change in service providers for any of these, it is recommended that you test your security system by sending a signal to the Central Monitoring Station.
Q. How do I test my security system?
A. American Alarms will help test your security system. Start by placing a call to our Central Monitoring Station to have the security system switched to test mode. Next, you will set off the security system so that the siren sounds for 45 seconds after which you can turn the security system off. Afterward, call our Central Monitoring Station again to confirm that a signal was transmitted and received from the alarm.
Q: What is a monitored security system?
A: A security system that is monitored provides top level defense by using sensors and control technology to automatically communicate alarm events to our team at the Central Monitoring Station. Our monitoring station routinely receives coded information from alarm systems which are recorded in our monitoring systems and analyzed by our team. Experienced operators American Alarms monitor alarm transmissions around the clock for any security situations and dispatch police, fire or medical response teams.
Q. My alarm keypad is beeping. What does that indicate?
A. A beeping alarm system or unusual message displays on the control panel may signify that the security system requires service. The cause could also be somewhat simple such as a power failure, or it could be more significant like a problem with your security systems’ ability to send communications signals. To resolve, simply give us a call with a explanation of the sound and message on the alarm panel and we review and find a quick solution.
Q. My smoke detector is chirping or beeping, what does that mean?
A: American Alarms’ smoke and heat detector installations do not have this feature and would not cause a system to chirp. The sound can come from a variety of other sources, or even another piece of equipment like a cell phone or wireless phone. Often the source could be an electric smoke detector that has a back up battery that is running low and requires replacement.
Q: Can I get a discount on homeowners insurance if I install an alarm system?
A: Yes, most home insurance providers will give a discount in annual rates when a property has a security alarm system is installed. After installation of an American Alarm system, you can request documentation indicating that a security alarm system has been installed. This certification will confirm to your insurance company that an alarm system installation has been completed by a professional company.
Q: What will happen if my phone lines are cut?
A: In the event an alarm system is cut off from the monitoring station, some alarm systems will it will trigger a siren alarm to sound on at the property. A cut phone line will not be able to transmit any alarm signals to response teams unless a backup system is installed. Our expert security staff can install alternative signal systems such as cellular or radio backup unit that will work in the case of phone line problems, and guarantee that the alarm system continues to communicate.
Q: How do I know if the alarm system is being monitored?
A: With a monitored alarm system, you can test your system at any time to ensure alarm communication. Simply call the Central Monitoring Station and our operators will assist you. You can also setup automatic testing. American Alarms service team can program a TIMER TEST on your alarm. This will schedule a test signal to be sent from your security alarm system to our monitoring center. If we are not receiving the scheduled signal, we will will contact you to ensure that everything is fine and that the alarm is working correctly.
Q: Is the American Alarms Systems Monitoring Station U.L. listed?
A: American Alarms Central Station has meet the high standards to be U.L.-listed for a number of years. Our alarm services including installation, monitoring and maintenance are regularly audited to ensure constant quality and standards. Underwriters Laboratories (U.L.) is the leader in the certification and listing of Central Stations. Read more in our About Us section.
Q: What will happen to my security system if the A.C. power fails?
A: American Alarms offers security systems with a backup battery to provide power to security alarm systems for several hours in case of a power loss. When the power is restored, the backup power is designed to self recharge. We recommend regular maintenance is performed to make certain that your system is operating properly.
Q: Will I require an alarm permit?
A: Every city may have different codes or requirements. Please contact your city hall for information on permit requirements for security or fire alarms before your installation date. The American alarms installation team review the requirements with you and can help ensure you meet city permit requirements.
